Posts Tagged ‘strategy’

Why I Don’t Talk About “General Aviation” Anymore

Thursday, January 23rd, 2014

Back in the 1950′s, Cessna Aircraft produced this gem… “Wings for Doubting Thomas

This little documentary clearly spelled out the value proposition for Private Aviation 2 generations ago.

I rarely talk about “General Aviation.”

Like most people who read this blog, I’m much more interested in, “Private Aviation.”

You might think quickly that it’s the same, thing, but it’s not. General aviation is broadly defined as as all aviation except for military and airlines. That’s great, but I’m not a, “General Aviation enthusiast.” Frankly I don’t care much about, “General Aviation.” I don’t fly biz jets, cargo, fly much for hire, (Though I have the certificate for, it’s just not a big part of my life these days.) spray crops, perform in air shows, whatever…

While I may aspire to sit in the back of a something with turbines, drinking Cristal… It does not inspire me. I’d rather be up front flying the jet.

Private aviation is the part of civil aviation that does not include flying for hire.”

“In most countries, private flights are always general aviation flights, but the opposite is not true: many general aviation flights (such as banner towing, charter, crop dusting, and others) are commercial in that the pilot is hired and paid. Many private pilots fly for their own enjoyment, or to share the joys and convenience of general aviation with friends and family.”

– Wikipedia

You see “General Aviation,” is doing just fine. Ask anyone running a jet charter business these days. Business is up, folks who choose to afford it are buying jet cards and getting to where they want to go in style, and plenty of people are making a good living helping them get there. I’m fine with all that. “General Aviation,” is not dying. It’s growing.

But “Private Aviation” is the community that inspires me. It’s Private Aviation that’s what we’re really talking about when we fry bacon at Camp Scholler, or eat pancakes at the fly in. The ability to climb into a plane and fly myself and my friends or family someplace is like a magic power.

It’s Private Aviation that we built OpenAirplane to serve.

So you see, I don’t talk much about General Aviation. When I speak to the press about OpenAirplane. I explain that it is a marketplace for Private Aviation. I get asked all the time if OpenAirplane will let them hail a jet like they can hail a cab, or if we can help them charter a flight. My answer is always, “Not yet.” It’s just not the business we’re in right now. There are plenty of smart people working to offer charter for businesses and pleasure. That part of General Aviation is well served. I explain that we are focused on Private Aviation, because that’s where the opportunity lies today to unlock more value than anywhere else right now. General Aviation is a competitive, well served market with a healthy ecosystem. But Private Aviation hasn’t seen much innovation since Cessna commissioned that film. This is strange to me, because GPS, iPads, and composites sure have made it a lot easier. Private Aviation can create entirely new use cases for the over 5,000 airports, thousands of aircraft, and hundreds of thousands of certificates in the wallets of  pilots across the country.

Private Aviation has been in decline since the airlines we’re deregulated in 1978. The value proposition of Private Aviation has been evolving ever since. The industry and the community need to both step up to communicate the value proposition for Private Aviation to a new generation of “doubting Thomases,” updating what you see in the old documentary film above to speak to the value proposition we can offer today.

For most of us, the conversation isn’t about General Aviation, it’s about Private Aviation. Let’s call it what it is. I have no time sit back and complain. I believe we can make it better than ever.

Skip the MBA. Learn to fly instead.

Wednesday, September 11th, 2013

 

Venn Diagram - Aviate - Navigate - Communicate

The best business advice I’ve ever been given came from my flight instructor.

Aviate. Navigate. Communicate. …in that order.”

Success in the cockpit relies on managing bandwidth. It turns out, so does success in any business. As my friend Steve [@StephenForce] likes to say, flight training is all about bandwidth packing. Making a business work is no different.

I try to balance consuming ideas and immersion. Much of what I’ve consumed in the last couple of years has been business advice and counsel. Eighteen months ago I had no idea what a “cap table,” was or what the heck, “preferred stock,” meant. I immersed myself in the lingo as I went about the business of starting a business. I’ve come a long way through immersion.

As I consumed most everything I could get my hands on to help me through each stage of the project, it struck me how many aviation analogies you find in business books. (Second only to military analogies by my count.) Startups have, “runway,” which is calculated from a, “burn rate.” We, “launch,” products and we hope the business, “takes off.” You get the idea.

Many businesses fail because of distraction. Don’t believe the hype. Human beings are terrible at multitasking. Entrepreneurs are notoriously distracted people. (Just ask my team, they’ll tell you after the laughter subsides.) Prioritization of attention is a critical life skill for both flying and business. Fixation is the enemy of any good instrument scan, and it can completely blow up you calendar too. Managing a business like we manage a cockpit may not be for everyone, but here’s my idea. Cockpit discipline can be a guide for how to structure time and help you manage your bandwidth better.

AVIATE – (Operations, customer service, production, finance, etc.) The tasks that make a business a business are the foundation. When I see businesses disappointing people, it seems most often due to distraction from the basics. My primary flight instructor taught me long ago, “Never drop the airplane to fly the mic.” Aviating must come first. If you’re a retailer, you should first and foremost be good at selling stuff. If you’re a flight school, you should prioritize your focus on tasks that get people flying. If you make stuff, make it better. See what I mean? In my case, since launching OpenAirplane I’ve tried my level best to always make the operational tasks my priority. Personally, this kind of discipline has never been my strong suit. I’ve adapted.

NAVIGATE - (Product management, design, planning, strategy, etc.) In flying and in business, we should always be asking ourselves, “What’s next?” My friend Jason [@TFPofFLYING] likes to stress how important it is to always, “stay ahead of the airplane.” The same discipline can be applied to your work. In every business there are opportunities to look ahead within to improve experience, refine processes, expand or cut offering to make the business run better. Sometimes we get task saturated and get buried in the day to day operations, but unless there’s the discipline to regularly step back and turn the focus to planning, we’re plowing forward without a map.

I’m a student of the design of business. Our industry mostly evolved; very little around us was designed. Much of the industry doctrine in aviation isn’t a product of regulation or design; it’s a product of inertia. On the commercial side, look at the lowly boarding pass as an example. Good luck trying to make sense of those things. Recently someone actually took on a redesign of the boarding pass. The results will make you wonder what took so long.

COMMUNICATE – (Marketing, advertising, public relations, promotions, etc.) I’ve been in some sort of marketing role my entire career. I default to it. But others do not; I get that. Our industry has evolved to be exceedingly efficient at communicating to our own community. Beyond preaching to the converted, the industry for the most part is incompetent. Lack of communications is killing us. Go to Oshkosh, and you’ll be saturated by the message of how amazing aviation is. But imagine trying to penetrate the aviation community from the outside. You might as well be holding an iPhone in a camera store.

Communications is a muscle few aviation businesses take seriously. There is a huge market opportunity for those who invest in outreach. Props to the folks at Icon Aircraft [@ICONAircraft] for making it a priority to grow the pie, not just carve it up.

One of our Operators nailed it when he shrewdly observed, “Aviation expects excellence, but it seldom rewards it.” Turns out the mental pegboard for achieving the balance we need may already be right here.

I try my level best to attack each day with the discipline I learned in my primary flight training.

AVIATE
NAVIGATE
COMMUNICATE

It’s helped me hack my productivity, and maybe it can help you too. That, and starting every day with the Shepard’s Prayer couldn’t hurt.