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Tag: career flying (page 1 of 4)

Moving around

Hiring is so hot at the airlines right now that pilots are quite literally hopping from one carrier to the next.

In the last few years, I’ve known of several pilots that have been hired by one major only to leave for another in short order. As pilot compensation packages have become more similar across the board, it makes it easier for pilots to either stay in one place or go somewhere else that is more desirable for their individual circumstance.

Even the power-house airlines are not always safe. A handful of hires at Southwest—long considered one of the best, most stable jobs in the industry—have jumped ship in order to go another carrier of choice. The rationale varies from one individual to the next, but it usually comes down to not wanting to commute or move, or desiring to do international flying that may not be available to pilots at Southwest or JetBlue.

Generally, when this kind of turnover takes place, it happens with pilots who have less than a year or two of seniority. Once the first big pay raise kicks in, it’s hard to bring yourself to leave. Also, you start to see the movement up the list that makes  the left seat more of a reality than just a dream. Leaving and starting over means taking a potential pay cut and going back on new-hire probation while possibly learning a new airplane.

But this trend is an issue at the regionals too, as pilots look for the quickest way up the ladder. Signing bonuses and other monetary incentives are being used, and often need to be paid back if taken. Resourceful pilots are not allowing themselves to be bound to any particular loyalty other than themselves, and that’s OK, though it does come with risks. Airlines don’t want to see someone who can’t—or won’t—stay employed at one place long enough to allow the company to recoup their investment. After all, training a pilot is expensive.

The other risk you run is that you can wind up burning some bridges in various human resources departments. I’ve written before that this is a relatively small industry, and word gets around about certain people fairly quickly. You may walk out on a job today, only to find that the person you left in a lurch is an obstacle at another company down the road. If you’re going to make your stay short, at the very least, be professional about it.

All of that said, by all means, keep your applications out there. If you have your heart set on a particular company, don’t give up, and take the first job that comes. If your dream carrier comes through later, you can re-evaluate based on whatever your new circumstances are.—Chip Wright

Pilot tools during delays

The airlines are probably better than any other industry at angering their public. Ticket prices fluctuate wildly, flights are deliberately oversold, and schedules can change with no obviously acceptable explanation.

But, when push comes to shove, passengers only care about two things: the price of the ticket, and being on time. Once the ticket is purchased, the bar for satisfaction is actually pretty low. Sure, folks want the free drinks; and nobody likes paying to check a bag; and friendly employees go a long way toward minimizing negative social media hits. But the airlines have the data to back up one fact: on-time performance trumps all, and nowadays, the airlines are required to publish on their websites the performance reliability of each flight.

Pilots have several tools they can use on this front. Aside from getting the airplane ready on time and taking care of maintenance and other issues as quickly as possible, actually pushing back from the gate on time should be a major goal. The schedules are built with the expectation that flights will leave on time, so push-back crews, gate agents, and other support personnel are staffed accordingly. If you encounter a delay, it’s not uncommon to have the delay magnified by the need to wait for a push-back crew to take care of another flight. After all, there’s no point in making multiple flights late just to accommodate one.

Flying the flight plan is tool number two. Almost all airlines fly what’s called a cost index (CI), which is a tool for measuring the most optimal way to operate a flight. There are times when flying as fast as possible and burning the extra fuel is the most cost-effective way to fly. Likewise, there are times when flying slow and minimizing fuel burn is the best decision. Before you get the flight plan, the CI decision is made by a combination of the dispatcher and the main computer systems that track a flight. Airplanes that are behind schedule are usually flight-planned to fly fast to make up some of the time.

Flying the schedule factors in as well. When you land early, especially in a busy hub, you run the risk of a gate not being ready or available upon your arrival, and this can actually make you even later as ATC and the company move you around to kill time. I’ve had the misfortune of landing early only to find that the gate wasn’t ready, and the subsequent taxiing that took place had us actually arrive more than 30 minutes late. Sometimes there’s just nothing you can do to avoid this problem, but if you can, you should.

The biggest difference we can make in the passenger experience is in the way we communicate with the passengers about what’s going on. When a crew doesn’t keep the folks who pay their salaries abreast of what is happenings, the negative comments start to show up immediately on social media. Further, thanks to smart phones, everyone has access to your company’s app, website, and other data points. Gone are the days when a crew would make multiple announcements en route to the destination, because with apps and on-board entertainment systems, just about everyone has a viewable map to see exactly where they are at any point in time.

Timely announcements at the gate prior to departure or during long departure delays go a long way, because the view out the window is so limited. This is especially true during ground delay programs (GDPs). On the other end, long taxi delays getting to a gate can be immensely frustrating to passengers because of tight connections or a need to get somewhere at a certain time. Most airlines have a policy requiring an update on set time schedules during delays.

The real go-getters are the pilots who will walk up to the gate house and make an announcement from the gate prior to boarding, especially for long delays. Not everyone is comfortable doing this, but it does make a great impression on people.

I recently flew on an airline I don’t work for, and we were delayed getting to our gate because we were early and the flight at our gate was a few minutes late getting out. The public address announcements from the cockpit were not very good. They didn’t sound polished, and they didn’t sound confident. Making good PAs isn’t hard, but it does take practice. Practice while in your car or in the shower, and do it until it doesn’t sound stilted or fragmented. You’d be amazed at just how far some solid, accurate information will go, especially for nervous flyers.—Chip Wright

Delays

Delays don’t happen often, but when they do, they are a source of great aggravation and concern.

The airlines are all about customer service—or at least they are supposed to be. Most of the time, things go pretty much as advertised, but some days, for whatever reason, they don’t. Examples might be missing blankets, bundles of paper towels, broken toilets, or a catering screw-up. Catering can consist of the sodas and snacks in the main cabin, or it can consist of issues with the meals that are served in first class—which the first-class passengers have paid for and have every right to expect.

Flight attendants are required to be on duty at the majors ahead of the pilots, because boarding can start without us. In fact, on larger airplanes, this is pretty common in order to get everyone on board expeditiously for an on-time departure. Part of that early arrival is to give the cabin crew time to spot any issues as quickly as possible. It might be something mundane like some trash, or it might be something more serious such as broken seat belts or missing or damaged emergency equipment. Some of these things are obviously show-stoppers, like the emergency equipment, but most items can be deferred for later maintenance or addressed quickly with a phone call.

Catering, on the other hand, always takes time, because there are only so many catering trucks, and they don’t always have what you need. Hot meals are a great example. There isn’t much worse than having the flight attendants announce that the expected dinner is going to be replaced by breakfast, or vice versa, or that coffee won’t be available (I might be the only one that doesn’t get concerned about this, since I’ve never had coffee, but I’ve seen what happens when people don’t get it, and it ain’t pretty).

Sometimes, no matter how many times you plead on the radio with Operations, things just aren’t going to get fixed. At that point, the decision often comes down to what the flight attendants want to do, since they’re the ones who have to deal with the passengers directly. An announcement over the public address system can help, as can a personal explanation to those most affected.

Most of the time, if the flight isn’t too terribly long, the decision is made to close the door and go. Longer flights require a little more tact and thought.

Airlines have collected extensive amounts of data on just what the paying passenger expects, and as much as we all like to complain when things don’t go our way, the number one issue for passengers is getting to the destination on time. Not only is that most important, but the gap between on-time performance and every other expectation is huge. Further, when an airplane leaves the gate late, the risk is that the flight inbound to that gate is going to be delayed, and the airplane may fall behind schedule for the rest of the day. It’s one thing to be late for maintenance, but to be late for some missing meals or bottles of water is a different issue entirely.

The other form of delays that cause problems are delays off the gate going to or from the runway (going to seems to be much worse). Most of the time, these are driven by bad weather or a ground stop. It helps when the weather is right on the airport and can be seen. Passengers don’t always understand that the bad weather affecting a flight may be several hundred miles away.

Most carriers encourage openness and honesty with people when delays of any kind hit, but ground stops and weather delays are definitely no place to try and pull a fast one. In the day and age when everyone has a smart phone, you can expect that people are looking up delay data either from the FAA or from your airlines app. Consistent with safety and your company policy, keeping passengers updated with a PA every 15 to 30 minutes will go a long way to keeping people from getting restless, especially first-time or nervous fliers. You can’t do anything about potential missed connections, but you can keep them informed of any progress or updates from ATC. These announcements should be short, factual, and devoid of any jargon. Humor can go wrong, so don’t use it unless you know how.

The risk with a departure delay is that someone may insist they want to get off the airplane if they’re going to miss a connection or an event, or just get nervous. This can be a tricky situation, because sometimes going back to the gate can lead to such a delay that the flight cancels and everyone gets inconvenienced. Often, continuing toward takeoff is the lesser evil. But if they insist, the captain needs to coordinate with Dispatch to make the best decision.

Delays after landing pose their own issues. I’ve been on time or early during the beginning of a weather event, only to sit in a penalty box for an hour or more waiting for a gate to open up. International flights present a particular challenge because only certain gates are set up to funnel passengers to Customs and Immigration, and this is something that needs to be articulated to the passengers.

Other gate delays are usually (but not always) driven by weather affecting the outgoing flights. Passengers, however, start getting antsy when they feel trapped. Again, good PAs will help, as will conveying any developing situations in the cabin to Operations so that they can appreciate the seriousness of what is going on.

Delays are a part of flying for both passengers and crew. How you handle them is key. Communication is everything: the flight attendants, the passengers, and the company. You may not win all of the battles or make everyone happy, but you’ll greatly improve the odds, which will improve the odds of ensuring repeat business.

Breaking the chain to get the job you want

Recently, I’ve had to sit on the cockpit jump seat during several commutes because of heavy loads during the holidays. It isn’t the most comfortable seat in the house, but hey, a free ride is a free ride and full airplanes bode well for my job security and profit sharing. This has led to all manner of conversations with the crew—outside of the sterile cockpit realm, of course.

Most of these commutes tend to be on Republic, which is one of the largest regionals in the country, and also the world’s largest operator of the Embraer E-170/175 series of jets. In fact, following Republic’s bankruptcy a few years ago, it’s the only airplane the company operates, having shed the older E-145 “Jungle Jet.”

Almost without exception, the conversation at some point turns to the topic of hiring at both the regionals and the majors, rumors, fact-checking, and seeing who knows who. Republic flies on behalf of United, American, and Delta, and it is a key cog for each carrier. Numerous pilots have relayed to me that it’s extremely difficult for Republic pilots to get on directly with one of their code-share partners; friends who work for Republic have told me the same thing. The conclusion and consensus is that the three “brand names” don’t want to contribute to a shortage of pilots at one of their key regional partners. That said, all three have other carriers with whom they have preferential hiring or interview programs set up, but those other regionals tend to be much smaller. and the process is tightly controlled in order to manage the flow of pilots in such a way that metal can still be moved.

I saw this when I was at Comair. For years, Delta had three regional partners responsible for over 90 percent of its regional flying: Comair, ASA, and Skywest. When Delta needed to hire, it tended to take pilots from one of the three carriers in chunks, and when that carrier called Atlanta to complain about losing pilots, the ratio would shift to favor pilots from one of the other two.

This is a bit of a simplistic explanation, but the reality was that Delta didn’t want to leave any of its regionals with a shortage that would only hurt Delta, so the company hired relatively evenly from all three. By doing so, the company also got pilots that were intimately familiar with the Delta system, so it was a win-win. Keep in mind that Delta was also getting pilots experienced in flying jets when that was a relatively rare phenomenon, unlike today.

Those days are largely over, and the pilot shortage is real enough that the majors with regional feed need to consider the ramifications of their hiring decisions on their regional partners. As a result, pilots at Republic are forced to consider “breaking the chain” if they want to get on one with one of the big legacy carriers. Essentially, this means that many are opting for a carrier such as Spirit, JetBlue, Allegiant, or one of the cargo ACMI operators like Southern or Kalitta. Many are also going to Southwest.

Once they get hired by someone outside of their brand of choice, they test the waters for a year or so and make a decision about going through the job-searching process, a new training cycle, et cetera, taking into account career goals and the disruption to family life.  As you might expect, many stay, especially with strong carriers like Southwest and JetBlue. But not all do, and they find that getting hired at UA/AA/DL is much easier when they are no longer directly tied to those carriers. Passing muster in a bigger airplane also helps.

None of this is necessarily fair, but it is the reality of the current job market, and it’s a strategy that people in other fields have been using since the dawn of time. Pilots are no different: Job One is looking out for yourself. Hopefully, Republic will enter into genuine flow or feed agreements across the board, which would benefit all parties. In the meantime, pilots at carriers in a similar position need to be willing to consider the same strategy.—Chip Wright

Choosing the regionals as a career

No pilot has ever begun a career with the goal of becoming a career pilot for a regional airline. It almost always happens unexpectedly.

For some it is the result of bad timing, such as getting into aviation late in life and being held back by a series of economic downturns. For others, the lack of a four-year degree becomes an insurmountable obstacle, and others are denied a chance to move on because of a poor training history, DUIs, medical issues, or just bad luck. Most of the pilots I know who chose to stay at the regionals until retirement didn’t need the extra income that a job at the majors would provide. They often had another source of income, military pensions, a spouse with a great job, or had done well enough in previous career fields that flying for a regional was all they needed. As a percentage of the total, however, these folks represented a small group.

Most of the time, career regional pilots wake up and find themselves in the most common of situations: a mortgage, perhaps a spouse who isn’t working outside the home or works part time, kids, car payments, and numerous other trappings and obligations of a middle-class family. They decide that the move to a major isn’t for them. Many cite their current schedules, seniority, days off, et cetera, and believe that they will be too long in getting back to a similar point before the kids are grown.

Should you opt for this lifestyle, or feel forced to stay in it, keep in mind that your job security is tied to circumstances beyond your control. Network managers for your major airline partner decide which regionals come and go, how big each will get, and what you’re going to get paid. Your company controls absolutely nothing that matters.

That said, there are ways to maximize such a career in a way that will keep you competitive if you ever need to get that next job, while providing personal enrichment and satisfaction. One of the easiest is to get involved in the training department, which is larger than most people realize. Sim and ground instructors are the obvious choices, and great teachers with line experience are always valued. Becoming an examiner increases pay and responsibility and looks great on a resume. Training management experience can be parlayed into careers outside of aviation and will never provide a dull moment.

Involvement with updating manuals and procedures is another area of expertise that sounds more dull than it is. Airlines modify or tweak procedures all the time based on human factors studies, accident and incident reports, manufacturer recommendations, and more. When one thing changes, it often triggers an avalanche of manual revisions, which must be done in concert with the FAA. Working with the feds increases your contact network and can lead to great opportunities.

Safety departments also attract a certain kind of person, both on the company and the union side, and they often work hand in hand. Nowhere is this more true than with ASAP programs. The beauty of safety work is that this is an area in which the airlines freely exchange information and data, because safety is universal. There are numerous conferences every year in which safety data is discussed, analyzed, and shared (much of this also includes folks in training).

Staying with the regionals isn’t the typical choice, but for those that make it (or are forced to make it), there are ample opportunities to make a difference, and the job can be as satisfying as you want it to be. You can also stay connected with others in a way that you can use to move on if you choose or have to move on, all while staying current in the airplane. If this is you, broaden your horizons as much as possible, and dive into some of these chances. You’ll be glad you did.—Chip Wright

Exiting the Hold: Utilize Community Connection

In last month’s installment of Exiting the Hold: Reaching your Aviation Goals we talked about the importance of quieting the critic, exhibiting determination and the importance of perseverance in reaching your goals. In the final installment we will focus on utilizing aviation community connections to help reach our goals.

Sun ‘n Fun 2018

In this digital age you would be remiss not to use built-in aviation community connections such as:

  • Message Boards
  • Type Clubs
  • Online Forums
  • Type-Specific Websites
  • Facebook

Utilize community connection

View isolation as an enemy in attaining your goals. When we are isolated it is easy to fall into old patterns of thought and behavior. Remember from earlier installments of Exiting the Hold, old thinking will not support new learning.

Oceano Airport Toys for Tots

Why not attend one of our wonderful aviation events? Whether large or small, these events are sure to inspire you. Gatherings are a way to network with old-timers, connect with mentors, and meet others on the same path of growth. Make sure to fully utilize the support of your friends and family.

Try putting this simple formula to work for you. First, change your thoughts. The second step is to change your language. Next comes changing your actions, and finally your experience will change. Here is an example with the goal of getting a tail wheel endorsement. Your old thinking of “I don’t have the rudder skills to fly a tail wheel” changes in to “I can learn the skills I need to fly a tail wheel.” Next comes the language piece. Tell a friend, “I am learning to fly a tail wheel.” The action part is scheduling the airplane and instruction necessary for the endorsement and completing the training. And finally, voila! you are a tail wheel pilot.

Exiting the Hold, OSH 2018

Exiting the Hold: Reaching your Aviation Goals has been a very popular presentation series over the past year as I have presented across the country from Sun n Fun, to Oshkosh, to the Capital Airshow in California. I have decided in 2019 to continue with this series in hopes of reaching even more folks who feel stuck in life, and hopefully to inspire them to move forward toward success.

Exiting the Hold: Reaching your Aviation Goals

Six Keys Summary

  • Maximize timing
  • Choose your course of study wisely
  • Let yourself be a flexible thinker
  • Quiet the critic
  • Exhibit determination
  • Utilize community connections

In early 2019 I will be partnering  King Schools to offer Exiting the Hold in beautiful San Luis Obispo California. ACI Jet will be hosting the evening seminar which will be an opportunity for us to gather together, earn FAAST credit, see the presentation, and also perhaps win the drawing for a certificate for any course King Schools offers. Look for more information soon.

It is possible to exit the holding pattern you have been flying. Acknowledge that you have been stuck, use community connections to decrease isolation, make informed choices about resources, and be determined to change your aviation future. Look at obstacles merely as challenges to overcome; in the end your flying will be safer and more enjoyable and you will be proud of your accomplishments.

 

 

 

 

Jolie Lucas is a Mooney owner, licensed psychotherapist, and instrument rated pilot. Jolie presents aviation seminars around the country including Sun n Fun, EAA Oshkosh and AOPA. Jolie is the Vice President of the California Pilots Association. She is the 2010 AOPA Joseph Crotti Award recipient for GA Advocacy. Email: [email protected] Web: www.JolieLucas.com Twitter: Mooney4Me

Getting adequate sleep

One of the best parts of flying for a living is seeing the country and the world while somebody else pays the bill. One of the hardest parts of flying for a living is ensuring that your sleep needs are met. Unfortunately, the two issues are tied together.

When flying domestic routes, the biggest issue with sleep usually pertains to the hotel. The air conditioning may not work to your satisfaction; the pillows may not be hard or soft enough; there may be noise outside your room or outside the building that makes it difficult to sleep. The all-time favorite is the middle-of-the-night fire alarm that keeps you out of your room for an extended period of time (this has happened to me twice).

Sometimes, sleep is difficult to come by because of the schedule. Everybody handles the schedule variations differently. I tend to wake up at the same time every day no matter what time I go to bed, which means that if I finish exceptionally late, I have a difficult time sleeping in. Others can sleep anywhere at any time (I do not care for these people!). For cargo pilots, the challenge is being able to sleep during daylight hours when your body is used to being awake, and then staying awake potentially all night to fly.

It’s said that you should just sleep when you’re tired and eat when you’re hungry, and there is some truth to this. Short naps, taken whenever the time permits, will help. Learning how to nap effectively can be an art, but ear plugs and sleep masks can do wonders. Putting a blanket or a sheet over your body to mimic your night-time sleep also helps “trick” the body, as does removing your shoes. If you’re in a hotel, going through your entire bed-time routine—brushing your teeth, adjusting the temperature, taking a shower—can go a long way to catching a good sleep. It also helps if you can allow for at least two hours, so that your body can go through an entire REM sleep cycle.

On those nights that you can’t sleep well, be honest about the reason why. There’s no question that sleeping in a different city every night is a challenge, but if the issue is the hotel, try to fix it. Noise is probably the most common issue, followed by climate control. Try to address the issues with the front desk, and if that doesn’t work, move on to the approved process your company has, which may require the use of a fatigue call. Calling in fatigued is not something done lightly, because of the potential cancellations, but if it needs to be done, it needs to be done. The FAA takes fatigue seriously, and if the hotel is routinely one that causes problems, a few fatigue calls usually will generate a quick resolution. If the hotel is indeed the problem and you don’t say anything through approved channels to fix it, the problem won’t go away.

Sleep is a critical part of your health, and nobody knows better than you when you’ve had enough or are lacking. Listen to your body, learn the tricks of the trade, and don’t sacrifice your safety by short-changing your sleep.—Chip Wright

Put your phone away

A different post than my usual. This one just has some odds and ends—some to help with life on the road, others as job aids.

Don’t do a walk-around while on your phone. It doesn’t look good, and passengers notice. So might your boss if he or she is in the terminal. Passengers will take a picture of you and send it to your boss. It’s OK to use your phone to take a picture of a potential maintenance issue to show the captain or send to the main maintenance folks. In a pinch, you can use the flashlight feature on your phone if it isn’t too dark. But don’t do your job while talking on your phone. It’s a sure-fire way to a chief pilot carpet dance.

Know the difference between transition level and transition altitude. Use the “V” and the “A” to help. “V” points down, so transition le”V”el is the point during a descent when you switch from standard altimeter settings to the local altimeter setting. “A” points up, so transition “A”ltitude is the point at which you go from local to standard settings. In the United States, the transition altitude and level are the same (18,000 feet). But in Mexico, the transition level is 19,500 feet, and the altitude is 18,500. Aruba has an even greater discrepancy: The level is 4,000 and the altitude is 2,500. The data is printed in small print on the approach charts and SID and STAR charts.

Keep pictures of your important documents, such as your passport, company identification, et cetera. Losing one of these can create monumental headaches, and photos can help smooth some feathers. Store the pictures on the cloud or on your phone (if you feel comfortable doing so). If you do a lot of international flying, including Canada, Mexico and the Caribbean, memorize your passport number. If you use a company iPad or similar device, take a picture of your ID on a white background that also has your phone number. Make that picture the first thing someone will see when they hit the home button. That way, if your device is lost and someone finds it, they can find you ASAP. You could also include an email address or other information you feel comfortable disclosing.

A few hotel tips

  • Use multiple alarms. Don’t count on wake-up calls, as they frequently don’t get entered into the computer. Worse, they sometimes get entered for the wrong room. If you’re going to use the alarm clock in your room, pay attention to AM/PM and DST settings, along with the volume.
  • If you need to go to bed when it’s light out, or want to sleep in after the sun comes up, use the pant-clip hangers to clip the curtains together to keep the light out, and make sure the previous guest doesn’t have the alarm set for 3 a.m. when you aren’t planning to get up until 10 (ask me how I know this).
  • Always carry a 10-foot phone charger. Some hotels still don’t have convenient outlets near the bed.
  • If you want to put food in the fridge to keep it fresh, put one of your work shoes in the fridge with it, so you don’t forget the food the next day.
  • Text yourself your room number when you leave your room so you remember where your room is (don’t take the key envelope; if you lose it, you’ve given someone access to your room).—Chip Wright

The quick reference handbook

If you’re getting ready for your first job in a turboprop or a jet, you’re about to get introduced to the quick reference handbook (QRH). The QRH has all of the abnormal and emergency checklists in it, based on the equipment and furnishings on the airplane. At the very least, the manufacturer-designated checklists will be included, but often the company or operator will include its own procedures. This book is kept on the flight deck.

QRHs are usually written in some kind of an outline or flow-chart like format, with the intention of minimizing confusion for the pilots. However, lawyers are also involved, as are government representatives, and confusion still finds a way to rear its ugly head. Sometimes the confusion is difficult to avoid because the checklist has to work its way through several potential scenarios to troubleshoot and isolate a problem. Electrical and smoke issues are good examples. Some engine problems can be as well.

Adding to the problem are stress and compressed time. It’s very easy to write a checklist sitting at a desk or in a procedures trainer. It’s something different to determine how things will play out when the actual emergency is underway with a crew or a pilot that may be (pick a few) inexperienced; tired; scared; asleep; undisciplined; poorly trained; or sick. I’ve never seen a QRH that is perfect, and I doubt I ever will. In fact, just turning the page can be an issue. Some QRHs have different options based on what is occurring, and when a page is turned, it’s possible to lose track of which flow of information you’re using.

More and more crews are using electronic flight bags, but there are plenty of paper QRHs still on the flight decks. Paper doesn’t break or require electricity to use, and some books are just too hard to manipulate or use on a tablet, since you can’t mark several places with your finger.

The key to QRH use is to understand the layout of the book, and to use it exactly as intended. Don’t go beyond the scope of the particular problem you’re trying to solve. Too often, you’ll just make the situation worse. When the QRH says to “confirm” something, that almost always means asking the other pilot to verify that you have the correct switch or engine. More than once, I’ve seen a pilot shut down the wrong engine in a sim because he rushed and didn’t give me a chance to verify the correct engine was about to be secured.

Sometimes, the manufacturer will put a checklist in one chapter of the QRH when logic would dictate that it should be in another. For example, some engine issues are addressed in the chapter that deals with fires. Occasionally, a message that indicates as an abnormal is addressed as an emergency in the QRH. For the most part, all you can do is roll with it.

Changing a QRH is daunting, but not impossible. The aforementioned lawyers and bureaucrats want their say, but when real-world experience dictates, QRHs get changed. And that’s another challenge: It’s important to be at least tangentially aware of those changes.

The QRH is a great tool, and in the airline world, you’ll be more familiar with it than you want to be. But, it only helps you when you use it correctly, slowly, and as intended.—Chip Wright

IOE

When ground and sim training are complete, it’s finally time to fly the airplane! Back in the day, the first step was to get some landings in an actual airplane, usually conducted in the middle of the night at a small outstation under the guidance of a specially trained pilot. Those days are largely gone because of cost and safety concerns (mostly cost). Simulators are now so good that the airlines and the FAA agree that “familiarization flights” are no longer needed.

Initial operating experience (IOE) is the term used to describe your first trip of several in an airplane under the watchful eye of a check airman (sometimes called a line check airman, or LCA). IOE is an exciting yet nerve-wracking experience. You’ll go to the airport, find the crew room, and go through the entire preflight routine. It will feel like you have no time at all to get everything you need to do done, but in no time you’ll be able to do it all with time to spare.

The LCA will be talking a mile a minute, trying to teach you as much as possible in as short a time as possible. At the gate, you’ll do a supervised walk-around, and then get in the cockpit and do your routine as you’ve trained for it in the sim. However, now you’ll be bombarded by other distractions that you didn’t have before, such as flight attendants who want to say hello or need you to order something they’re missing in the cabin. Mechanics may be nosing around, and ticket agents usually come down to see if you’re ready. It doesn’t help that you still haven’t perfected the routine, and you feel as if you’re running in mud. Meanwhile, the LCA keeps talking, and he’ll take over a lot of the little stuff to try to achieve an on-time departure.

You’ll be thinking about the fact that you’ll be flying the airplane for the first time with a cabin full of passengers who have no idea that you’ve never actually flown this airplane, but you can’t dwell on it. Time will feel very compressed as you’re dealing with ATC, busy frequencies, and weather you don’t see in the sim (especially good weather). Your first night in the hotel will probably be one of the best nights of sleep you’ve ever had, thanks to the exhaustion.

IOE is a lot of fun in addition to being a steep learning curve. You’re putting all of the pieces together and realizing the culmination of your dreams. At times it’s frustrating because you don’t realize going into it how much you still have to learn, and landing the airplane is totally different than the sim. But over a few trips, with several LCAs, it starts to fall into place. And no matter how many times you go through IOE in the future, it will never be as overwhelming as the first time. Nor will it be as fun.—Chip Wright

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