One of the benefits of working for the airlines is the free and reduced-cost flights for yourself, your family, or your friends. Generally called buddy passes, you can offer your friends or friends of friends tickets that are essentially stand-by for pennies on the dollar. The common misunderstandings are that a buddy pass is a real ticket (it isn’t); and you can dress and behave pretty much like a normal person while flying on a buddy pass. Not so.
Buddy passes are offered as a stand-by option, which means that if the person wanting travel isn’t too picky, he or she will get a seat on a flight, assuming that there is one. Buddy pass travelers are the last on the list of priorities, and how those priorities are prioritized depends on each airline. The rules of engagement here are important, and it’s critical that you know what those rules are. You need to be able to discuss them intelligently, and be able to answer all of the expected (and a few unexpected) questions.
First and foremost: There are no guarantees. Buddy pass travelers get a seat if one is available, and that often means waiting until the boarding door closes—and even then they can lose their seat at the last minute. In fact, they can be on the airplane, buckled in, and ready to go, only to find out that they are being pulled off for a revenue passenger. And they need to conduct themselves with grace and dignity and not get visibly upset.
The dress code is a major area of conflict. A few years ago, United Airlines was in the news for kicking a buddy pass passenger off because the passenger was wearing a miniskirt. The airline was in the right, and Twitter was in the wrong.
Now, keep in mind, it doesn’t matter one whit if you agree or disagree with the rules of a given airline. You simply have to follow them. If you’re going to allow others to use your buddy passes, PRINT OUT THE DRESS CODE and hand it to them! Quiz them on it!
One common strategy is to list a buddy pass rider for first class, no matter what, because you can always be bumped from first down to coach, but you can almost never be bumped up from coach to first. That means telling your friends (or soon to be ex-friends) that they need to dress and be prepared for a first-class seat just in case. If your friends can’t comply, then either don’t give them a buddy pass, or don’t list them for first class.
What is frustrating is that gate agents are not always consistent in their enforcement of the rules, and some can even be a bit overly zealous. But if you meet both the spirit and the letter of the law, you should be fine.
Another important lesson is this: Make sure that your riders can carry out the listing process on their own without having to call you every time something changes. Pass riding can be very fluid, and you can’t be expected to give up too much of your valuable time trying to get someone a ride.
Passes can be great, but they aren’t for everyone. Choose wisely and choose carefully. And brief in full!—Chip Wright