It doesn’t happen often, but once in a while, you have a layover that is just an awful experience. I’ve had a handful in the years since I started doing this.
Most of the time, it comes down to personal comfort. Air conditioning that doesn’t work isn’t all that uncommon, and in the summer, that can make for a long night as you try to sleep and not sweat like you’re camping in the Sahara.
Noise is another common issue, especially around raucous holidays like New Year’s or the Fourth of July. But it’s also an issue with everything from family reunions to weddings to a hotel full of kids in town for a sporting tournament. Loud arguments—or the opposite—in the room next door can also be an issue.
The one thing about noise, though, is the hotel will almost always do whatever they can to contain it or stop it. Crews are generally supposed to be placed in pre-designated places, such as the upper floors or the longest walk from the elevator, all in the hopes of keeping noise down. In my experience, the worst times for noise are when you need to go to bed much earlier than usual because of an early wake-up or a long day coming up. The hotel also knows that if noise is affecting one person, it’s probably affecting others (or will), and they won’t hesitate to call the police if necessary.
I’ve had two memorable experiences with middle-of-the-night fire alarms as well. One was in Raleigh-Durham in the summer, so at least it was comfortable outside. The hotel was one that often had a majority of its rooms used by crews from different airlines, and this was one of those nights. We were outside for well over an hour, from about 2:30 to 3:30 a.m., and all of us were upset. Some of us never got back to sleep. I can’t speak for the other carriers, but ours wound up with a number of fatigue calls that cancelled flights the next day because so many people hadn’t been able to get adequate rest.
The second one was in Buffalo in March, and the NCAA Men’s Basketball tournament was going on. Several of the teams were in the hotel, and the rumor was that the alarm was pulled by a student from another school in hopes of affecting the games. This one also lasted about an hour.
One night that didn’t affect me so much did affect my crew as well as most of the hotel. It was the night of the time change in the spring, and the computer in the hotel that handled the wakeup calls malfunctioned, and phones all throughout the building began ringing in the middle of the night, and then an hour earlier than scheduled. I hadn’t checked my phone (this was in the pre-smart-phone era) before I went to bed, and it was just as well: It had been unplugged by a previous guest. Mine never rang, but when I got downstairs, my crew had been there an hour because they couldn’t sleep, and a dozen other guests were ready to tar and feather the poor guy working the desk. But I was bright-eyed and bushy-tailed.
Most of the time, sleep comes fairly easily, and occasionally you wake up with no idea where you are. But, as with any other job, bad nights are going to happen. It just feels worse when it happens on the road. That said, there’s always the next night’s hotel to catch up on your sleep.—Chip Wright