Every job has certain aspects that are relatively unknown or don’t often go seen by the general public. Sitting in the pointy end of a plane is no different. Everyone knows that we fly from point A to point B, and some even understand how that’s done, but in addition to the flying, the flight planning, and hopefully a greaser of a landing, there’s more to it. Here’s a list of some what a day’s work often entails, all from only a couple of my more recent trips:
Wheelchair needs. Passengers are often loathe to admit when they need a wheelchair at the destination, though in some cases, they may not realize how tired they are until they get there. At the last minute when these crop up, it’s usually the pilots who have to make a radio call for wheelchairs.
Sick people. A flight this week had a young boy who got sick pretty early on. His vomiting must have been pretty bad, because it set a record for a chain-reaction event. No fewer than nine rows of seats needed some degree of cleaning, and the unfortunate cabin crew ran out of all of their cleaning supplies and sick sacks. It was only a two hour flight.
Fearful fliers. I’m not a fan of drugging Nervous Nellies. One passenger helped his elderly mother by giving her a sleeping pill right before departure. Within a few minutes, she was totally zonked out, and had to be carried off the plane by several people. What if there had been a need to evacuate? Helping her potentially put others at unnecessary risk.
Cabin supplies. This takes up an inordinate amount of time before a flight, and honestly, it shouldn’t. Flight attendants never seem to be lacking for paper towels, headsets, trash bags, and blankets, to say nothing of the improperly loaded food and beverage carts that were put on the wrong planes.
Dirty windshields. This is a major issue in the summer, but it can be one all year round, due to bugs and bird strikes. It’s a safety issue because with a dirty window you can’t see other traffic in the vicinity.
Wi-Fi issues. Airplane Wi-Fi is known to be fickle, in large part because the airplanes have a hard time keeping a signal when moving so fast. In the wired world, passengers demand on-board Wi-Fi, even though it has some pretty severe limitations. That said, we spend a lot of time trying to keep it working.
Connections. Pilots have virtually no control over passenger connection issues, and most airlines have sophisticated computer systems that do most of the decision making with respect to determining what connecting flights will be held versus those that won’t. That said, we will try to find out as much as we can as fast as we can, but there is usually nothing we can do to change the outcome.
Pets. People traveling with pets want to know where they are and if they were actually boarded. I always say something to the flight attendants when I see pet crates while doing the walk-around, but I don’t always see all of the animals that are bound for a particular flight, especially in extreme weather, since they will be brought to the plane just prior to closing the doors in order to keep them comfortable. All we get is a note that animals are on board, not necessarily which animals those are. But the track record for matching animals with owners is excellent.
This is just a partial list, but it gives a bit of an idea what else is entailed. Little details come up every flight, and all must be attended to in some form or fashion. There is more to flying than just flying!