Like it or not, we are all connected in our small GA world. Think of a big bowl of spaghetti, all the noodles are intertwined and touching one another. Whether it is a grassroots group promoting General Aviation to kids, a cool FBO or business, or the pilot who makes a bad decision on a go-no-go, we are linked.
I have always heard that we are only as good as the worst player on the team. Twitter, Facebook, 24-hour news streaming makes nearly everything we do in GA public. That said, we need to make sure that in our small small world that we practice kindness, accuracy and really good decision-making.
Think about how many questions we get from the non-flying public when someone runs out of fuel, flies into a restricted airspace, or puts five people in a four-place airplane. Sometimes it is hard to know what to say. I don’t know where I saw this, but I am reminded of the saying, “How would this look on the NTSB report?” We all know bad drivers, but when there is a car accident rarely is a microphone shoved in our face to be an “expert” on driving a car. Yet, as pilots, when there is an incident or accident, we might suddenly find ourselves in the spotlight. What would your flying be like if you imagined that whatever you were doing in the plane, how ever you were flying, was going to be publicized as an example of General Aviation? Perhaps if we thought this way, there would be a bit less hot-dogging and “Hey watch this!” moments.
On to the good news and a few of my observations of folks getting it right. I have always been able to feel whether businesses are warm or cool. By that, the warm businesses are welcoming, laid-back and easy. The cool business might be stunningly perfect, but lacks the connection to the customer. Below are a few examples of warm businesses and great examples of being an ambassador for their airport and aviation.
Skydive Taft, Taft California Recently I found myself in Taft, CA with a few hours to kill. I thought that heading to the local municipal airport might be a good use of time. My friend, Dan Lopez is a pilot for Skydive Taft. Upon arrival in the parking lot of the airport, it was immediately noted to be a super chill, fun place to hang out.
Every single one of the employees I met, from dive instructors, to the van driver, to the owner of the business was so very friendly. With a bunkhouse for the employees, workers talking about their next dive, and oodles of patrons milling about, the environment felt more like summer camp than anything. I think that a business such as Skydive Taft is so wonderful for the airport and the community. When we have healthy businesses at airports it is a win-win situation for the business and the airport.
Classic Wings Aero Services, Scott Gifford, owner, Hood River, Oregon. On Thursday I flew into the airport where I learned to fly. Landing after about 4.5 hours of flight I remembered that my tow bar was not in the airplane. [I did however have a full tube of toothpaste and a full water bottle]. I looked for a transient spot that I could pull forward into, but there was none. I whipped around and got as close as I could knowing that my son and I would be pushing the airplane into her space. Before I knew there was a friendly gentleman coming up to the window. He asked if he could help and I told him about my sans-tow bar situation. Without a word he started pushing the airplane with both of us in it, to the parking spot. We made conversation and he helped us tie down the plane. When I asked him what kind of plane he flew, he just gestured and with a broad stroke of his hand said that he was the owner of the FBO. It was after 7 p.m. on a Thursday and the owner of the FBO was there to help us. Scott opened up the building for us. Classic Wings is a full service FBO with fuel and flight instruction nestled in the Columbia River Gorge.
Exile Aviation located at Alamogordo-White Sands, New Mexico [KALM]. Twin brothers Chase and Travis Rabon started in Exile Aviation in 2009. To me they look to be in their 20s, full of energy and enthusiasm. Exile has offered fuel for the past three years. Chase is the mechanic and Travis is a CFI. This FBO has to be one of the most friendly I have been to. In an area known for blowing sand and winds, the folks at Exile really look out for their visitors by arranging hangars to protect our airplanes. These two go the extra mile in offering courtesy cars and fuel as well as arranging hangars, maintenance, meeting rooms or flight instruction.
Century Aviation Services, Klamath Falls, Oregon. This past Sunday I was happily flying at 9500 feet enroute to Santa Maria, CA from Hood River, Oregon when my son exclaimed, “I need you to land now!” My poor 15 year old was nauseous and uncomfortable. I notified the tower that I had a passenger that was ill they told me I could have any runway I would like. After a quick descent in to Klamath Falls I was directed to Century Aviation FBO.
Immediately a friendly lineman who asked if we needed help met me. I let him know that we needed a cool place to wait out an upset tummy. The FBO staff was so nice. We were able to rest and my son recuperate. I spoke with one of the line staff named Jacob Miller. Twenty year-old Jacob was saving up money to get his private ticket. He told me that he was one of the original winners of the scholarship sponsored by Barry Schiff a few years ago. As we talked about his future he said that he wanted to join the Army and learn to fly helicopters. I said that perhaps things were calming down in the Middle East. He said, “Even if it isn’t, I would like to go and help my country.” Wow.
I suppose the long and short of it is that we all are Ambassadors for aviation. Our legacy can be positive, neutral or negative. I was raised to work hard and focus my attention on what I believe in. Perhaps we can all take a look in the mirror and see what our reflection is. Let’s be good stewards of our airplanes, airports and each other.