Recently I had an opportunity to visit with the NTSB. Normally any visit with the NTSB would be under circumstances that none of us would like to be in, but this was different. I was invited to the NTSB training center by a flight school owner and his instructors. We had just eaten pizza and I was sitting in the classroom when I really began to see some of the secret sauce of this successful flight training business.
This flight training business has a yearly full-day CFI standardization workshop, but they also bring the group together once a month. The monthly meetings do have the usual updates for standardization and ongoing issues, but they go quite a bit farther. They take the time to really share and celebrate successes in a way that makes it obvious the staff feels like they are part of something important and meaningful. It was such an upbeat and inspiring meeting, I secretly wanted to fill out a job application.
This particular monthly meeting included the NTSB meeting, which consisted of a full program of looking at actual evidence of training accidents and a tour of the NTSB training “laboratory.” The obvious effort involved in putting the evening on and having it go beyond the day-to-day logistics and issues of training operations was obvious. The investment of time and energy in the CFI as a person and whole aviator has resulted in such a positive and supportive CFI culture that it overflows into a positive and supportive customer experience at this school.
The CFI is the face of a flight school and the face of aviation as a whole for our new pilots in training. Efforts that show school leadership has an interest and values its CFIs are modeling the behavior we expect to be projected by the CFI to our customers. As humans we tend to emulate behaviors that are modeled for us. So you may not have the NTSB training center with the pieced together remains of TWA flight 800 in your backyard, but there is always some type of experience you can make available for your staff to feed their own desires as a pilot and a person.
What do you do to create a positive CFI culture?
–Shannon Yeager, AOPA vice president of strategic initiatives in the Center to Advance the Pilot Community