Posts Tagged ‘travel agents’

Remember when?

Monday, July 23rd, 2012

Flying as an industry has undergone some dramatic changes in the last two decades, and it can be a bit mind-boggling to look back and consider the impact of some of those changes.

When I first got hired, direct deposit had just been introduced. Knowing what I know now, I can’t imagine the challenges of this job when you faced the possibility of not being able to access your pay check for up to two weeks because you wouldn’t be home to cash it. Married guys could make special arrangements, but the single guys…not so much.

Most of the pilots I talked to while this transition was going on told me that over time they had been forced to build a reserve in their checking accounts so that they could pay their bills. Plan B was to get a line of credit from the bank, but that wasn’t always easy, especially for bottom-feeder first officers. Bear in mind too that getting your check deposited was only part of the battle. Back then, you still had to write checks for everything. I can easily remember when a roomful of pilots would bring their bills and their checkbooks with them to work, and would spend a break or an overnight in the hotel getting their bills in the mail. Online bill pay was a pipe dream.

Speaking of the Internet, nothing else has had such a dramatic effect on the way airlines run. It has put travel agents in museums, and people can check in at home the day before a flight. For the flight crews, it is now possible to fly a career and only talk to a chief pilot or flight attendant overseer on the day you interview and the day you retire. Email communications take care of most issues, and even changes in our schedules can be acknowledged on a cell phone screen. Pilots dread talking to
schedulers, and online acknowledgement makes that totally unnecessary now.

The cell phone has revolutionized our lives, and while it isn’t always for the better, it often is. For pilots, checking weather radar is right at the fingertips, as is tracking the location of your next ship, calling MX Control without having to go back to the gate, or putting in a bid at the last minute because you forgot to do it on vacation.

Speaking of which, back in the day, a pilot on vacation had to call a trusted friend–with a calling card, from a pay phone–and ask that person to submit his or her monthly bids. Those bids were often blind, because with no internet, you couldn’t see the bid packets and the trips that were available. The joke was to always call someone senior to you who wouldn’t have a motivation to manipulate your bid, or call the secretary in the office. Our Mother Hen was the best, and she would not only put in your bid, she also would tell you how to improve it. Now, even if you are on the other side of the globe, you can put in an accurate bid on time…if you remember.

Some things never change, and even those that supposedly will may not pan out well (I personally think the whole NextGen project will just be huge quantities of money wasted). But many of the changes are such that the people that preceded me or you in this industry wouldn’t even recognize it. Not being able to check the weather on my phone? I shudder at the thought.—Chip Wright