Pilots tend to have egos. We don’t like to admit that we need help, but the truth is that we need it more often that we want to admit. This is especially true when we’re learning something fairly new, or have not spent a lot of time in an aircraft. It might be something as simple as how to program a new fix in the avionics, and it might be something as complicated as…programming a new fix in the avionics.
I’m still learning the ins and outs of the 737, which I’ve been flying now for almost two years. I spend most of my time on reserve, as I am fairly junior in my base, so I don’t fly as much as I’d like. My flight time tends to occur in spurts where I’m flying a lot, and then sitting at home a lot. The result is that I often need to brush up on a few items before I go fly a trip. It’s also not uncommon for me to just forget a few things here and there.
The need for help was driven home recently while talking to a friend of mine who has made the transition from one career to another, having left behind a field she spent 30 years in (finance) for one that is brand new to her (flight attendant). For as much time as I’ve been in the airlines, I must confess that I knew precious little about the training that the cabin crews go through. That’s changed, because my friend, who was hired by a major airline, spent five pretty intense weeks tackling an enormous amount of material, all of which was new to her.
One of the things that quickly became apparent was that she wasn’t going to make it through training on her own. I had forewarned her about that before she left, but I’m not sure that she fully appreciated it until she got into class and got hit with the full brunt of all the information she needed to master. This carried over to the airplane as well, and it was a bit of a surprise to me to hear just how much she relied on her crew mates as she got her feet wet.
It reminded me of my own experiences in the cockpit. Pilots tend to think that flying is flying, and it doesn’t matter what airplane it is. That’s true…to a point. But each airplane is different, and each one has its own challenges. Throw in learning the way a new company does things, and it’s even more complex.
I spent 16 years with my first airline, and moving to the second one involved a lot of “unlearning,” and it’s not easy. I had to ask for help, not only on the basic information about how new equipment worked, but on how to simply fit in. I’m on my third airline now, and I’m still asking for help. Sometimes, it seems like I am asking for help on something that is so simple I should be embarrassed, but I learned a long time ago—usually the hard way—that these are the times when I absolutely must ask for help. Life experience is a great teacher in that respect.
As my friend the FA has said, she asks for help for two reasons. One, she might genuinely need it. Two, it’s often just a way to reinforce what she knows or even just thinks she knows. It’s a confidence- builder. And that alone is enough.—Chip Wright