Posts Tagged ‘airlines’

Money in the tank

Wednesday, July 29th, 2015

Fuel-Management_squareWe are a society that lives and dies by oil and gasoline. Nearly every American has a car, if not two or three, and very few cities have what can be called a robust public transportation system. We think nothing of filling our gas tanks and driving aimlessly or wastefully. This concept also applies to the way in which we fly.

The airlines long ago perfected the art of only carrying enough fuel to get from the point of departure to the point of arrival while landing with the IFR fuel reserve of 45 minutes. In the general aviation world, though, we tend to top off and go. When is the last time that you really made an effort to see how much fuel you burn?

Many of us fly the same routes fairly commonly on our cross-country flights, which means that we are in a good position to get some solid data on our fuel burn habits. Those data should be based on altitude, weight, wind, and temperature.

It’s one thing to guesstimate your fuel burn, or to rely on the numbers in your pilot’s operating handbook (POH) or in the computer software you use for flight planning. But what about keeping more accurate data based on your airplane, and your engine, and your leaning habits? How closely do you maintain the book power settings? Speeds?

I used to flight plan for eight gallons an hour in a Cessna 172, and that was pretty accurate, but I also know that when I paid closer attention to what was going on, or flew a longer-than-usual flight, I could get as much as a gallon an hour more out of the tank—and in the end, that means money in your tank. The difference in total travel time wasn’t enough to worry about, but the efficiency can be nice. It can get you several miles farther down the road or buy you some time to spend loitering over a picturesque area where you just want to sightsee.

Consider creating a table that you can use to more closely track your actual fuel habits, and see if you can’t “buy” fuel simply by changing your habit patterns. For instance, if your tailwind will be greater near your destination, consider delaying your descent a bit. If there is warmer air somewhere, try cruising at that altitude (if the ride is smooth). Get wind reports at various altitudes as you fly. Even if you rent, you can try this across various ships in the fleet to find the one that is best (and worst). These are tricks that the airlines and corporate flight departments use to maximize fuel efficiency and minimize costs, all with little impact on the overall bottom line. Fuel in the tank, after all, is money in the bank.—Chip Wright

Oversold flights

Thursday, June 18th, 2015

In my last blog post, I said that I was going to deviate a bit from my normal career advice in order to cover a few points in the actual business of running an airline. After all, if you’re going to work for one, it helps to understand the how’s and why’s of some of what airlines do. This time, I’d like to delve into another not-clearly-understood practice: overselling flights.

There is no question that it is one of the most frustrating business practices in the United States. Airlines routinely sell more tickets than they have seats (except for jetBlue, which makes a point of not doing this).

This doesn’t happen anywhere else, or at least not by design for a time-sensitive product. It’s one thing for Apple to run out of new phones or tablets because demand exceeds production capability. But those products are not as subject to meeting a need based on a time factor.

A seat on an airplane, however, is about as time-sensitive as it gets, especially if it’s important. And let’s face it, it’s always important to the person getting—or about to get—screwed. I can’t help you feel better when it happens to you, but I can at least give you a bit of insight.

Airlines oversell for one simple reason: because they can. Generally speaking, they know that a certain number of people are not going to show up. We’re not talking about missed connections; we’re talking about the traveler—usually a business traveler—who doesn’t show for one reason or another. Those travelers make up a percentage of the seats on a given airplane, and it is that percentage that is usually—but not always—oversold.

If an airline has data that says that 10 passengers on flight 123 from ABC to XYZ don’t show up on a consistent basis, they will oversell by (usually) no more than that number, and often by less than that number. On the days when everyone shows, they then figure out what to do.

So, how do they determine who is going to get stuck? Each carrier has its own formula to follow, but it usually consists of some mix of the following (not necessarily in this order, and not limited to this list): last ticket sold; cheapest ticket sold; connecting versus non-connecting passengers; vacation package bought from the airline; the last person checked in; does the person getting bumped live locally (thus saving the airline a hotel room)?

The airline may also take into account that the next person who should be losing a seat may be part of a group of passengers, yet they only need to lose one passenger total. Unfortunately, you’ll never know. One thing you can count on: Unaccompanied minors are almost never denied boarding.

How can you fight back if it happens to you? It helps if you can argue persuasively that your travel plans will be unduly disrupted. For instance, if you are trying to make a cruise, you may be able to avoid being pulled. Likewise if you are connecting to an international flight, especially one that doesn’t run every day. Otherwise, you’re at the airline’s mercy.

There is one exception to the above rule of overselling by the number of no-shows, and that is the issue of performance. Sometimes, the airplane isn’t necessarily oversold, but the flight can’t meet performance requirements (usually related to single-engine climb) because of hot temperatures/short runways or runway contamination (snow or standing water).

Other times it may be because the flight is carrying an abnormal amount of fuel for the alternate, or because it’s overweight because of excessive bags or mail. As sharp as the airline reservation computer programs are, they often can’t take such random events into account well enough to try to control sales and loads.

One last trick: If you want to know if a flight is oversold, go through the act of buying a ticket on that flight the day before or the morning of, and see if one is available on the airline’s website. And then just hope that if it is oversold, it isn’t your number that comes up.—Chip Wright

A (very) brief explanation of ticket prices

Thursday, June 11th, 2015

I’m going to stray a little bit from my typical career advice, and I’m going to discuss a few of the airline business practices that tend to drive everyone crazy. One of those is the issue of ticket prices.

As most of you know, airline ticket prices can vary wildly even on the same flight. It’s very possible to have two passengers sitting next to each other who paid a difference of hundreds of dollars for their tickets. What gives?

512px-NWA_Airline_Ticket_JL2703First of all, it helps if you think of an airplane as a venue for a concert or a baseball game. When you buy tickets to a game, you expect to pay more for a better seat, such as one behind home plate or along one of the baselines. You expect to pay less to sit in the “nosebleed” section.

Flights are similar. First class, business class, and seats with extra legroom demand a higher fare because of the benefits or added comfort of sitting in those seats. That’s simple enough. But what drives the rest of the pricing differences?

American Airlines, under Robert Crandall, perfected the use of modern pricing algorithms (it’s actually a trick he learned working for, of all places, Hallmark). With today’s computerized reservations systems, airlines use sophisticated computer models to adjust the pricing of every seat as soon as a seat is sold. This is one reason why it costs less to buy a seat well in advance of the flight.

The airline already knows what the basic cost of a flight will be, and therefore how much it needs to sell each seat to make money on that flight, which allows it to set the basic fare.

Next, it needs to collect all of the various fees and taxes that might be required—landing fees, passenger facility charges, security fees, et cetera. These can easily add more than $100 to the price of a ticket.

As soon as seats begin to sell, prices begin to change. (In fact, if you use the same computer to check the prices of a flight several times, the website can [and often will] use the cookie it has placed on your computer to gauge your interest and raise the fare.) Prices also change as the date of the flight gets closer.

Because airlines get most of their revenue from business travelers, the prices go up quite dramatically within 14 to 21 days of a flight, since this is when business travelers buy most of their tickets. This is similar to the concert or ball game analogy: Supply has diminished, and demand often rises. The airline is, in effect, scalping its own seats, and it is doing so to its best customers, because roughly 5% of the passengers provide almost 95% of the revenue.

Something else is at play as well. The airline doesn’t collect nearly the revenue from leisure travelers as it does from business travelers on a per-seat basis. So, if the mix gets slightly out of whack, ticket prices will move, especially if the “out of whack” portion of the equation means that more leisure travelers are buying tickets than usual. In addition, if passengers are using frequent flyer miles to buy the seat, either prices will increase or the number of seats available for redeeming miles will decrease or even disappear (think of Hawaii).

Just like a concert or a ball game, there can be a last-minute deal, and it can be great one for the consumer. The Yankees may sell a few tickets in the second or even third inning, but an airline can never sell a seat on a given flight once that flight has left the gate, and even the Yankees won’t sell tickets after the fourth inning or so. Therefore, sometimes they will offer steep discounts just to fill the seat at the last minute.

Ticket prices are maddening at times, but there really is a method to the madness, and a madness to the method. Or something like that!—Chip Wright

Asking for help

Monday, May 11th, 2015

Pilots tend to have egos. We don’t like to admit that we need help, but the truth is that we need it more often that we want to admit. This is especially true when we’re learning something fairly new, or have not spent a lot of time in an aircraft. It might be something as simple as how to program a new fix in the avionics, and it might be something as complicated as…programming a new fix in the avionics.

I’m still learning the ins and outs of the 737, which I’ve been flying now for almost two years. I spend most of my time on reserve, as I am fairly junior in my base, so I don’t fly as much as I’d like. My flight time tends to occur in spurts where I’m flying a lot, and then sitting at home a lot. The result is that I often need to brush up on a few items before I go fly a trip. It’s also not uncommon for me to just forget a few things here and there.

The need for help was driven home recently while talking to a friend of mine who has made the transition from one career to another, having left behind a field she spent 30 years in (finance) for one that is brand new to her (flight attendant). For as much time as I’ve been in the airlines, I must confess that I knew precious little about the training that the cabin crews go through. That’s changed, because my friend, who was hired by a major airline, spent five pretty intense weeks tackling an enormous amount of material, all of which was new to her.

One of the things that quickly became apparent was that she wasn’t going to make it through training on her own. I had forewarned her about that before she left, but I’m not sure that she fully appreciated it until she got into class and got hit with the full brunt of all the information she needed to master. This carried over to the airplane as well, and it was a bit of a surprise to me to hear just how much she relied on her crew mates as she got her feet wet.

It reminded me of my own experiences in the cockpit. Pilots tend to think that flying is flying, and it doesn’t matter what airplane it is. That’s true…to a point. But each airplane is different, and each one has its own challenges. Throw in learning the way a new company does things, and it’s even more complex.

I spent 16 years with my first airline, and moving to the second one involved a lot of “unlearning,” and it’s not easy. I had to ask for help, not only on the basic information about how new equipment worked, but on how to simply fit in. I’m on my third airline now, and I’m still asking for help. Sometimes, it seems like I am asking for help on something that is so simple I should be embarrassed, but I learned a long time ago—usually the hard way—that these are the times when I absolutely must ask for help. Life experience is a great teacher in that respect.

As my friend the FA has said, she asks for help for two reasons. One, she might genuinely need it. Two, it’s often just a way to reinforce what she knows or even just thinks she knows. It’s a confidence- builder. And that alone is enough.—Chip Wright

Writing letters of recommendation

Monday, May 4th, 2015

As the airlines begin to hire, many pilots will be on both ends of a common act: letters of recommendation. You will at some point need to ask for some, and at some point you will likely be asked to provide some. For many, the actual request turns out to be the easy part. We’ll assume for the sake of discussion that you have no problem writing a letter for the person asking for one.

When it comes to writing the letter, there isn’t necessarily a formula per se, but there are a few things to keep in mind. First, if the person uses a nickname, start by using the formal name, and revert to the nickname later. This lets the reader know that the applicant may go by more than one name, and also that you know the person fairly closely.

Second, letters of recommendations for pilots need to cover two distinct areas. You need to talk about the applicant as a person, and you need to discuss his or her flying skills. It doesn’t really matter which comes first, as long as you do both. I prefer to cover the flying skills first, since that’s what the company is most interested in. Discuss your subject’s basic stick-and-rudder skills, as well as instrument skills and, if appropriate, deeper knowledge of technical material and/or aircraft systems. This may only be appropriate if the person has flown some something fairly sophisticated, such as a turboprop or a jet, or if he or she has developed a reputation as an instructor or teacher in that airplane.

When discussing the person as an individual, it’s important that you think like a recruiter. If you’re writing for a pilot applying to a regional, this may even be more important. The pilot will be spending an awful of time in a small space with one other person on trips that might last as long as six days. It is imperative that he or she be able to get along with a multitude of personalities. Conflict simply isn’t acceptable. When you’re describing the person, concentrate on what makes him or her a positive influence, whether it’s a sense of humor, a way with words, or an ability to laugh at himself.

One of the most important items in a letter of recommendation is the quality of the writing. It is imperative that you use good grammar and sentence structure. Spelling and punctuation count. If you are not a strong writer, ask for help from someone who can provide it. The worst thing you can do is provide a poorly written letter to someone looking for work, because it will reflect on that person as well as you.

This is a two-way street. When you ask for a letter, you need to make sure that one written on your behalf meets the same basic guidelines. If it doesn’t, you’ll need to decide whether to keep it or politely ask the writer to redo it. Just make sure that you won’t be offending your friend!

Another common mistake involves writing letters for pilots seeking interviews or jobs with multiple companies. You need to make sure that a letter for airline X does not mention airline Y. It happens, and it leads to quite a bit of embarrassment. Put the letters in separate envelopes and label them accordingly. If you’re writing for one of the airlines that uses airlineapps.com, ask the applicant to log on and read your letters to make sure you got the right airline matched up with the right letter.

Asking for and writing letters of recommendation are important pieces of the job hunting puzzle. Being asked to write one is an honor, and you should treat it accordingly. It’s also a favor you may need the other person to return, so do it well.—Chip Wright

Follow your gut

Tuesday, March 24th, 2015

Check Out ChecklistOne of the common problems in aviation is that of routine and repetition. It’s easy to assume that because we do certain tasks every time we fly, with no change, that perhaps those tasks don’t need to be completed every time we fly. Two examples come to mind: the preflight check and the flight control check.

When you rent an airplane from a flight school, it’s tempting to avoid the preflight or walk-around, because you know the airplane flies every day (or close to it). It’s even more tempting to skip it when you watch the airplane land (or even do a few touch and goes) and then taxi to the tie-down spot. I mean really, it just landed! What could you possibly miss?

A lot, actually. The other pilot might have missed cord showing on the tire because that cord may have not been showing when the flight started, or it was on the bottom of the tire, out of sight, when he conducted his own walk-around.

It’s also possible that there might be damage to the airplane from an unseen bird strike, such as a missing antenna, which the previous pilot might not have noticed if he wasn’t using that particular radio. Fluid leaks also are possible.

Flight control checks are another area in which it’s easy to get complacent. As a student, you’re told that you are checking for flight control functionality and proper rigging (making sure the controls deflect in the proper direction). This is especially true if the airplane has been in maintenance. But there is also something else to test for, which is a general feel for the controls. If you fly the same airplane enough, you will know when it just doesn’t “feel” right, and you should learn to trust that little devil on your shoulder.

I’ve experienced two examples of this. The first was about five years ago on the CRJ. The flight controls were the first officer’s responsibility. One day, my FO immediately said something as he was checking the elevator. What happened next is a long story, but the gist of is that the airplane was broken. It stayed in Richmond for four days, and the tail was basically rebuilt. It took the mechanics 10 pages in the logbook to record all of the work.

Recently, an airplane I was flying had a funny feel to the rudder pedals when the captain checked them. The mechanics were never able to quite duplicate the sensation, but they kept digging and eventually found a failure of a part in the back of the airplane. The flight was cancelled and the airplane was sent to the hangar for repairs.

We do walk-arounds and control checks so frequently that either can become a mindless task. It’s important not to let that happen. Take each of these tasks seriously, and something just doesn’t feel right, remember: It may not be.—Chip Wright

Follow the evidence

Friday, March 13th, 2015

It’s happened again. There’s been another accident, this one involving Air Asia. The airplane was en route from Indonesia to Singapore on Dec. 28, 2014, when it crashed into the Java Sea, killing all 162 people on board.

And, as usual, speculation about the potential cause(s) was immediate and rampant. Some of it was the picture of basic ignorance about aviation. One newscaster was audacious enough to ask if the use of the metric system (for setting the altimeter) might have played a role in the accident. Where do they find these people?

In this case, the immediate culprit of suspicion was the weather, because people could access the satellite images that were taken at the time of the airplane’s disappearance.

The crew in this accident was very experienced, especially the captain. If this was indeed a weather- related accident, it makes you wonder right away how the crew could have allowed themselves to get into that situation. This is a great reminder of what we try to drive home to student and private pilots, not to mention instrument students and pilots, every day: You’re only as good as your last good decision. Penetrating bad weather of any form is a bad idea. Thunderstorms are violent, and they can destroy the best airplanes with surprising efficiency. Flying in precip in freezing temperatures can easily overwhelm a plane with ice, which can not only destroy lift, but add a crippling amount of weight.

It’s important in this accident, as in all others, to allow the experts the latitude to do their jobs and go wherever the evidence leads them. That’s especially true if or when the evidence starts to paint a picture that sullies the reputation of the crew of the plane or the engines or whatever component is involved. When it comes to safety, facts and information are far more important than reputation.
That isn’t to say that anybody should just pile on to the pilots and blame them. Far from it. But all other evidence needs to be excluded.

I have my own theories about what might have happened, but I’m keeping them to myself. One of the difficult facts to reconcile is that I can think of a number of scenarios that might have developed, but they are all very remote, with highly improbable odds. But that’s the case in any accident: Invariably, something happens that shouldn’t have, or the accident would not have occurred in the first place.

My only wish is that the NTSB were involved. They are the best in the world at what they do, and they do a very good job at maintaining impartiality until they have a true bead on the cause. Politics will likely rear its ugly head, and various entities will do whatever they can to shift the blame. To think otherwise would be naïve.

But until the final report is release, remember: none of us “knows what happened.” The ones who do…are dead.—Chip Wright

Red eyes

Thursday, February 26th, 2015

 

Being an airline pilot is great. The job is fun; no two days are the same; the benefits are terrific. You get good health insurance—you’re a pilot, after all, and your health is your career—along with the travel benefits—which aren’t always what they’re cracked up to be—but the discounted tickets alone can make it worth it, even if you can’t fly for free on a given trip. On top of that, you get to travel for a living, and when you get where you’re going, you’re done, while your passengers are just getting to work.

But there are downsides to the schedule. Airlines have become 24/7/365 operations. Red-eye flights now run in both directions. West to east always made sense, because as a passenger you could take off late, sleep en route (in theory), land in the morning, and still make a full day (again, in theory). However, east to west is relatively new, and it is harder for me to wrap my mind around. North-south trips are frequently run at night as well, because the passengers can (again, theoretically) work a normal day, then get some sleep on an all-nighter from New York to Rio.

Working a schedule where you are on nights one day and days the next night is hard, even with the protections of the new FAR 117 rest rules in effect. But, in an industry in which the most expensive commodity (the airplane) only produces money when it’s airborne, this has forced the airlines to find ways to maximize productivity and utilization. My company added almost 60 red eyes across the system just for Thanksgiving. I couldn’t help but wonder how many people fell asleep while eating their turkey thanks to the combination of jet lag and tryptophan.

Some people are afternoon/evening types, and some are morning types. Airline scheduling computers seem to have figured out how to put each of those groups on the opposite schedule just to see what happens. Morning reports can mean wake-up calls as early as 3 a.m., if not worse.

The advantage of these schedules is that you’re done early, but that’s often little consolation to the person who doesn’t begin to function before noon. On the other hand, I tend to like the early reports and dislike the afternoon reports. This was especially true when I was flying RJs under the old work rules when you could work 16 hours no matter what time you finished the day before and no matter what time you started. Knowing that I might start at 2 p.m. but might not finish before 6 a.m.the following morning never did sit well with me. That didn’t happen often, but it did happen—and when it did, it was brutal.

If there is one advantage that working for the regionals offers with regard to the schedules, it’s the opportunity for more one-day trips for those that want them. The shorter range of the planes makes it possible to do a pair 2 or 3 hour legs and be home for dinner. At the majors, however, the planes have greater range, and it’s cheaper to fly longer distances, so one-day trips tend to be less common.

There ups and downs to every job, including this one. However, I find that the ups far outweigh the downs, even on those rare days that turn out to be anything other than what the brochure might have promised.—Chip Wright

The basics of ETOPS

Monday, January 12th, 2015

Aviation is about many things, and one of those things is the pursuit of reliability. Starting with the earliest engines and airframes, the pioneers of the industry have been in constant pursuit of making everything as dependable as possible. In the modern era of flying, this has produced two things: mounds of red tape and bureaucracy, and very dependable processes, airplanes—and engines.

If you’ve ever conducted any international travel, you’ll notice that more and more international flying is done in airplanes with only two engines. After the 747, the next generation of wide-body aircraft to enter service all had either two or three engines: the DC-10, the L-1011, the 757/767, and in the last few decades the 777 and 787. The cost advantages are obvious, but what about safety concerns? After all, if two engines are good, then three or four must be better, right?

The FAA and its foreign counterparts have adapted to the world of long-range flying by creating a program called Extended (Twin) Operations, or ETOPS. ETOPS programs can be established for airplanes with any number of engines, but we’ll stick with the twin-engine derivative here. With an ETOPS program, airlines are able to establish that they can operate twin-engine aircraft for long distances over water with the equivalent safety margins as for a four engine jet.

There are rules that must be followed. One of the most important is that of maintenance. With an ETOPS program, the FARs require that certain procedures be followed if maintenance is being conducted on matching parts. For instance, if a mechanic changes the oil on the left engine, he is not allowed to perform the same task on the right engine. The theory is that if that mechanic makes a mistake or is sloppy in his work, it is best to isolate the possibility of the same negative consequence occurring twice on the same plane. This rule applies to a number of tasks in the routine maintenance of the airplane. It applies to work on the tires and landing gear, engines, and several other systems with duplication.

There are other requirements for ETOPS as well. Because participants must be able to travel great distances over water, communication needs change. There are multiple options to establish and maintain adequate communications. The most common is the high-frequency (HF) radio, which works by bouncing the signal off of the atmosphere, and as a result depends on the weather for a good signal. Another option is the satellite phone, which can also suffer from occasional signal reliability and is expensive to operate. ACARS (Aircraft Communication and Reporting System) is also common, and acts essentially as an onboard email, text, and fax system.

The most obvious need on long ETOPS flights is for extra fuel, and there are a number of FARs and exemptions that can be used to set forth a particular airline’s fuel requirements. But, when comparing the alternate fuel requirements for flight of similar distances over land and water, the water route will carry more fuel and thus will cost more.

ETOPS is generally required for twinjet airplanes when the airplane will be more than 60 minutes from an adequate airport, where the word “adequate” generally means just a runway. It doesn’t need to be new or fancy or even have a ground-based approach. It just needs to be a concrete or asphalt strip long enough to safely land an airplane in the most dire circumstances. A flight operating under an ETOPS flight plan can be dispatched for varying lengths of time. An ETOPS 120 flight is one that will be 120 minutes, or two hours, from an airport at some point in its journey.

It is not uncommon to see 737s with ETOPS approval for flights across the Gulf of Mexico or from the northeast to the Caribbean. The longest stretch of pure open-water flying in the world is between Hawaii and California, and the 737 is a common airplane for the route.

ETOPS adds several layers of safety and protection for passengers and crew, and while it’s a cumbersome process, it pays dividends. Just in the last few weeks, a Delta 757 diverted to Iwo Jima in the Pacific en route to Guam. Iwo Jima is a common alternate for Pacific flights. In this case, the system proved once again that it works as intended—red tape and all.—Chip Wright

When does the interview end?

Monday, December 29th, 2014

Several friends of mine recently interviewed at a legacy carrier. Three of them interviewed on the same day, back to back to back. I spoke to two of them afterwards, and each was lamenting the fate of the third: In their minds, it was pre-ordained what was going to happen.

In the brief period of time that all three were together in the lobby, one of them was not-so-quietly disparaging his own performance. Now, bear in mind that he wasn’t saying anything negative about the company or the process they used for the interview. Far from it.

The interview was a two-part process. The first part was the actual interview between the candidate and the interviewers, in this case a captain and a representative from human resources. There’s a break between them as people trade places. The fellow in question completed his interview first out of the three, and he was chatting with the other two before leaving to go back to the hotel.

While talking, he was second-guessing his answers to the questions he was asked and openly talking about how poorly he had flown the simulator. Here’s the catch: He really had no idea how his performance compared to anybody else’s. It’s quite possible that he was average or above. The problem with airline sim rides is that they are almost always performed on equipment that you have never flown, so the evaluation is made with that in mind. It’s almost like grading on a curve.

As for the interview itself, chances are that he went in with a lack of confidence to begin with, as though he was expecting to do poorly. While he was in the lobby, he didn’t take into account that the process was still going on, though in a more passive way. The secretary heard him, and at least one of the other folks participating in the hiring process heard him.

In the end, he didn’t get the job. The other two pilots did, and each relayed to me their belief that this individual had done himself some damage by being so self-critical, which also came across as a lack of confidence.

Years ago, at another legacy carrier, a pilot had been provided the standard round-trip transportation to the interview and had received a complimentary first class upgrade on the way to the interview. The interview itself went extremely well, to the point that the interviewer relates that this pilot was one of the few who would have made a lasting impression even without this story. His job offer was ready to go in the mail (this was pre-email) the next day.

At the airport, he was under the impression that he was entitled—entitled!—to a first class seat for the return trip simply because a gate agent in his home town was kind enough to extend one to him as a courtesy on the first flight. He apparently launched into a tirade and caused such a scene that he was denied boarding until a later flight. His reservation stipulated that he was a pilot applicant, and the agent, who was furious, couldn’t call the recruiters soon enough. His offer was rescinded, and a multi-million-dollar career was lost.

Interviews for any airline—major, regional, passenger, or cargo—do not end until you are either hired or are “regretfully informed.” Even while you are waiting for your answer, you should consider it an open process, because if anybody knows about your interview, they can always make a phone call or send an email. Be confident, be nice, and assume that “Big Brother” is watching. He (or she) just might be.—Chip Wright