People ask me all the time how to get ready for an interview with an airline, and how to do well in an interview. There are two pieces of advice that I frequently offer, and in many cases the advice applies to non-aviation interviews as well.
First, keep a diary. If you are interested in an airline job, do a search online for common questions. Most of them fall into the category of “Tell me about a time…” Also called TMAAT, these questions are just that: relaying a time that you had to deal with a given situation. For those going into their first airline job, you can substitute the opener with “What would you do if…./How would you handle….” You may be surprised at how many other experiences relate to this besides flying.
The best way to avoid coming up empty-handed is to keep a diary. Download the list of questions and start answering them on paper as best you can. If you don’t have a story, then wait. At some point, you probably will. There are only a few questions that you don’t want to have an answer for. For example, if an interviewer asks if your integrity has ever been questioned, the best answer to have is a solid “No.” That isn’t to say that you’ll never have disagreements (you will), but you don’t want your motives or character questioned.
Another reason to keep the diary is to make sure that you have stories that span a long period of time. You don’t want be stuck with a bunch of stories that took place in a six-month window, and it isn’t worth risking a lie to make it sound better. As events happen, write them down with dates, places, and names. You can with-hold the names in the interview (and you should, or refer to everyone as John Doe). Also, know where to find the entries in your logbook that correspond to the stories.
The second piece of advice that gets mentioned by me and ignored by others is to pay for professional interview preparation. Most people don’t realize that they make certain mistakes when they speak, whether grammatical, speaking too softly, or using “um,” “ah,” or the dreaded “like” too, like, often like. A professional will help you polish up your answers, put them in a coherent order, and tell you how to emphasize your accomplishments without sounding like a braggart or an arrogant jerk.
Other common mistakes consist of answering questions that weren’t asked or giving too much information that may create doubt, or worse, a whole new series of questions that you had not anticipated.
A good, professional interview prep will cost a few hundred dollars, so prepare for it just as you would for an actual interview. Better still is if you can get it video recorded so that you can review your performance.
There is a lot of hiring going on now, and those that are best prepared will get the best jobs first. Who knows? Maybe the work you put into the interview will be a good story in your diary for the next job that you really covet.—Chip Wright