Several friends of mine recently interviewed at a legacy carrier. Three of them interviewed on the same day, back to back to back. I spoke to two of them afterwards, and each was lamenting the fate of the third: In their minds, it was pre-ordained what was going to happen.
In the brief period of time that all three were together in the lobby, one of them was not-so-quietly disparaging his own performance. Now, bear in mind that he wasn’t saying anything negative about the company or the process they used for the interview. Far from it.
The interview was a two-part process. The first part was the actual interview between the candidate and the interviewers, in this case a captain and a representative from human resources. There’s a break between them as people trade places. The fellow in question completed his interview first out of the three, and he was chatting with the other two before leaving to go back to the hotel.
While talking, he was second-guessing his answers to the questions he was asked and openly talking about how poorly he had flown the simulator. Here’s the catch: He really had no idea how his performance compared to anybody else’s. It’s quite possible that he was average or above. The problem with airline sim rides is that they are almost always performed on equipment that you have never flown, so the evaluation is made with that in mind. It’s almost like grading on a curve.
As for the interview itself, chances are that he went in with a lack of confidence to begin with, as though he was expecting to do poorly. While he was in the lobby, he didn’t take into account that the process was still going on, though in a more passive way. The secretary heard him, and at least one of the other folks participating in the hiring process heard him.
In the end, he didn’t get the job. The other two pilots did, and each relayed to me their belief that this individual had done himself some damage by being so self-critical, which also came across as a lack of confidence.
Years ago, at another legacy carrier, a pilot had been provided the standard round-trip transportation to the interview and had received a complimentary first class upgrade on the way to the interview. The interview itself went extremely well, to the point that the interviewer relates that this pilot was one of the few who would have made a lasting impression even without this story. His job offer was ready to go in the mail (this was pre-email) the next day.
At the airport, he was under the impression that he was entitled—entitled!—to a first class seat for the return trip simply because a gate agent in his home town was kind enough to extend one to him as a courtesy on the first flight. He apparently launched into a tirade and caused such a scene that he was denied boarding until a later flight. His reservation stipulated that he was a pilot applicant, and the agent, who was furious, couldn’t call the recruiters soon enough. His offer was rescinded, and a multi-million-dollar career was lost.
Interviews for any airline—major, regional, passenger, or cargo—do not end until you are either hired or are “regretfully informed.” Even while you are waiting for your answer, you should consider it an open process, because if anybody knows about your interview, they can always make a phone call or send an email. Be confident, be nice, and assume that “Big Brother” is watching. He (or she) just might be.—Chip Wright