United called Carroll 24 hours AFTER the first video and offered $1,200 in flight vouchers plus $1,200 it cost to repair his Taylor guitar. But it was too late, and United couldn’t buy him off. Now he wants nothing less than a change in United policy about slinging guitars around so hard it breaks the instrument in two, and then claiming it isn’t the airline’s fault. If United reforms its policies, Carroll will include that in a song he will write for video three. If not, watch out!
Watch it here.