Al Marsh

Song Writer 2, United Airlines 0

August 19, 2009 by Alton K. Marsh, Senior Editor, AOPA Pilot

Especially don’t break the neck off, as you’ll see at the end of this video. Nova Scotia song writer Dave Carroll has launched round two–his second video–in his battle against United Airlines after baggage handlers broke his guitar. The woman portrayed in the video fiddling on her tuba is United customer rep Ms. Irlweg who gets credit for being friendly while refusing to pay. (A third video is coming.)  Watch it here.

United called Carroll 24 hours AFTER the first video and offered $1,200 in flight vouchers plus $1,200 it cost to repair his Taylor guitar. But it was too late, and United couldn’t buy him off. Now he wants nothing less than a change in United policy about slinging guitars around so hard it breaks the instrument in two, and then claiming it isn’t the airline’s fault. If United reforms its policies, Carroll will include that in a song he will write for video three. If not, watch out!

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