Just a quick shoutout to Southwest, where tighter seating arrangements mean arms and knees of fellow passengers are glued to yours for the duration of the trip, and fewer cabin crews are using Southwest’s trademark humor during announcements. In fact, some are downright condescending. Also, thanks, Southwest, for losing the camera tripod used by AOPA photographer Chris Rose on our flight frmo Baltimore to Birmingham April 5.
A study from Purdue University and Wichita State University indicates airline passenger complaints are up, giving a boost to business aviation. The report notes more seats per aircraft means passengers are jammed in a little tighter, making flights less comfortable. Quality rankings show Virgin American at number one, followed by JetBlue, AirTran, Delta, and Hawaiian. At number six is Alaska, followed by Frontier, Southwest, US Airways, and American. United ended up at 14, probably because, as everyone knows, United breaks guitars.